• Software: MS Office, OpenOffice, Adobe Reader
• Browsers: Mozilla Firefox, Google Chrome, Internet Explorer, Opera, Safari
• Email clients: Outlook, Gmail / Protocols - IMAP, POP3
• Social media: Facebook, Twitter, Skype, Google+, LinkedIn
• Google Applications: Translate, Calendar, Drive, Docs, Maps
• Send and Share files: Dropbox, Hightail.com
• eCommerce: Volusion, Magento
• CMS: WordPress
• Time tracking programs: myhours.com
• Class Management Software: Jackrabbitclass
• CRM: Salesforce
• Remote Control & Desktop Sharing: Team Viewer
• Other: Jabref, Net Snippets, Meetingzone (video conference)

• Edit or format documents
• Document Conversion from/to PDF - Document conversion from most common formats to pdf format, doc, xls, etc.
• Do some data entry, data processing, verification, cleaning - in English, Russian and Bulgarian
• Transcribe some audio
• Update your CRM or database
• Sort your spreadsheets
• Enter data into a spreadsheet, CRM or other - in English, Russian and Bulgarian
• Manage website orders or shipping
• Contact customers to collect payments
• Add your receipts and invoices to your accounts software
• Keep your CRM or customer database up to date
• Process orders and payments

• Translate documents English <> Bulgarian
• Translate documents Russian > English
• Proofread your website: in Bulgarian & English

ORGANIZING & PERSONAL

• Help with your to-do list
• Manage your schedule
• Email management
• Arrange visas & invitations
• Arrange and confirm meetings
• Find and book accommodation
• Find and book travel including flights
• Plan a trip
• Arrange and host conference calls
• Make purchases on your behalf
• Call or email you with reminders
• Keep your contacts up-to-date
• Write letters
• Take care of your paperwork
• Transcribe audio and video
• Type up notes
• Create documents in any common format
• Create and update presentations
• Arrange and confirm personal appointments
• Find and book restaurants
• Find and book professional services for household
• Source and purchase products and services
• Research and find gifts
• Process orders from your website
• Sort your expenses and receipts
• Manage vehicle insurance, tax and servicing
• Check and respond to emails
• Arrange interviews with applicants

• Partners, vendors (strength, stability, ratings)
• Products
• Procedures (new business, CE. forms, home office, compliance)
• News (general, specific, or what's on the horizon)
• Websites (financial, company, competition)
• Services (business and personal)

• Set up an email list
• Send an email to your list
• Create pages on social media sites
• Increase your social media followers
• Web Site submission to Directories and Search Engines
• Creation of accounts on sites that accept free press releases.
• Submission of your blog to major blog directories.
• Submission of your e-zine to major e-zine directories.
• List your affiliate program in all the best affiliate directories on the web.
• Creation of article submission accounts & sending of your article to article
  newsgroups, article directories, and e-zines that accept free article submissions.
• List your free, viral e-book in free e-book directories.
• Submit your contest to free contest directories.

• Research leads and prospects
• Qualify inbound leads
• Source prospect data
• Manage your sales inbox
• Update lead and prospect records
• Input orders and raise invoices
• Deal with sales administration
• Live Online Customer assistance

MISCELLANEOUS

• Respond to customer emails
• Respond to customer tickets
• Deal with pre-sales questions
• Manage your recruitment mailbox
• Read, screen and filter applicants
• Follow up with references
• Arrange interviews with candidates
• Reject unsuccessful candidates
• Input timesheet information
• Input payroll information
• Record absences
• Keep employee records up to date
• Schedule employee reviews
• Answer employee queries
• Mystery Shopping for local & foreign clients - online (& offline - in Varna only).