Administrative support services

Smart Office Solutions offers administrative support services to individuals & businesses that require any level of administrative consulting designed to suit them whether on a regular or ad hoc basis. The list of services that we provide is endless, but listed below are some of the services which are most frequently needed by our clients. Please, contact us for further information or to discuss your specific requirements.

Administrative support services - We Work with

  • Software: MS Office, OpenOffice, Adobe Reader
  • Browsers: Mozilla Firefox, Google Chrome, Internet Explorer, Opera, Safari
  • Email clients: Outlook, Gmail / Protocols - IMAP, POP3
  • Social media: Facebook, Twitter, Skype, Google+, LinkedIn
  • Google Applications: Translate, Calendar, Drive, Docs, Maps
  • Send and Share files: Dropbox,
  • eCommerce: Volusion, Magento
  • CMS: WordPress
  • Time tracking programs:
  • Class Management Software: Jackrabbitclass
  • CRM: Salesforce
  • Remote Control & Desktop Sharing: Team Viewer
  • Other: Jabref, Net Snippets, Meetingzone (video conference)
Administrative support services - Translations

  • Translate documents English <> Bulgarian
  • Translate documents Russian > English
  • Proofread your website: in Bulgarian & English
Administrative support services - Organizing & Personal


  • Help with your to-do list
  • Manage your schedule
  • Email management
  • Arrange visas & invitations
  • Arrange and confirm meetings
  • Find and book accommodation
  • Find and book travel including flights
  • Plan a trip
  • Arrange and host conference calls
  • Make purchases on your behalf
  • Call or email you with reminders
  • Keep your contacts up-to-date
  • Write letters
  • Take care of your paperwork
  • Transcribe audio and video
  • Type up notes
  • Create documents in any common format
  • Create and update presentations
  • Arrange and confirm personal appointments
  • Find and book restaurants
  • Find and book professional services for household
  • Source and purchase products and services
  • Research and find gifts
  • Process orders from your website
  • Sort your expenses and receipts
  • Manage vehicle insurance, tax and servicing
  • Check and respond to emails
  • Arrange interviews with applicants
Administrative support services - Internet Research

  • Partners, vendors (strength, stability, ratings)
  • Products
  • Procedures (new business, CE. forms, home office, compliance)
  • News (general, specific, or what's on the horizon)
  • Websites (financial, company, competition)
  • Services (business and personal)
Administrative support services - Marketing and SEO

  • Set up an email list
  • Send an email to your list
  • Create pages on social media sites
  • Increase your social media followers
  • Web Site submission to Directories and Search Engines
  • Creation of accounts on sites that accept free press releases.
  • Submission of your blog to major blog directories.
  • Submission of your e-zine to major e-zine directories.
  • List your affiliate program in all the best affiliate directories on the web.
  • Creation of article submission accounts & sending of your article to article
    newsgroups, article directories, and e-zines that accept free article submissions.
  • List your free, viral e-book in free e-book directories.
  • Submit your contest to free contest directories.
Administrative support services - Leads Generation

  • Research leads and prospects
  • Qualify inbound leads
  • Source prospect data
  • Manage your sales inbox
  • Update lead and prospect records
  • Input orders and raise invoices
  • Deal with sales administration
  • Live Online Customer assistance
Administrative support services - Miscellaneous


  • Respond to customer emails
  • Respond to customer tickets
  • Deal with pre-sales questions
  • Manage your recruitment mailbox
  • Read, screen and filter applicants
  • Follow up with references
  • Arrange interviews with candidates
  • Reject unsuccessful candidates
  • Input timesheet information
  • Input payroll information
  • Record absences
  • Keep employee records up to date
  • Schedule employee reviews
  • Answer employee queries
  • Mystery Shopping for local & foreign clients - online (& offline - in Varna only).